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How to send an email to facebook customer service

How To Contact Facebook: A Directory of 120+ Forms

 In Facebook Fan Pages, Facebook for Business, Facebook Marketing, Facebook Support, Facebook Tips

If you’ve ever had an issue, bug or situation you needed to contact Facebook about, chances are you may have felt frustrated at how difficult it is to a) find HOW to contact Facebook and b) actually get a response.

Facebook used to provide some semblance of support via a series of email addresses, e.g. info@facebook.com. However, in an effort to better serve its members and scale the support, the only way to reach Facebook is through a vast array of custom forms. Thing is, all those forms are scattered throughout the Help Center and you can often go on a wild goose chase attempting to find the right one.
Help is at hand! I scoured Facebook (and Google!) for you and have compiled this helpful directory of Facebook’s contact forms. As I become aware of more, I’ll add to this directory.
UPDATE: How To Report Things – use this guide to show you exactly where to report content on Facebook.

Facebook Security – Hacking, Phishing, Scams, Abuse

• If YOUR account or a FRIEND’s account has been hacked, immediately go to Security and follow the instructions.
• To report any kind of abuse or violation, go to Report a Violation and find your specific issue there.
• See also these two Facebook Pages for support on Security and Safety:
• Facebook Security
• Facebook Safety

NOTE: if you or someone you know is in physical danger of any kind due to bullying, harassment, stalking, threats etc., contact your local police immediately.
Facebook’s Fan Page Guidelines

• Facebook Page Guidelines

Facebook’s Brand Permissions

• Here’s how you can/cannot use Facebook’s logo, trademarks, screenshots, name, etc: using Facebook Brand Assets.
  
• Do’s and Don’ts
• Top Questions

Facebook’s Terms and Policies

• Terms and Policies
• Statement of Rights and Responsibilities
• Data Use Policy
• Community Standards

General Support
First, here are links to general areas of support:

• Facebook Help Center
• Facebook Location Basics
• Facebook Pages
• Facebook Bugs and Known Issues
• Facebook Developer Group
• Facebook Security
• Facebook Safety
• Facebook Education
• Facebook Ads
• Facebook Marketing
• Non Profits on Facebook

Page Name Change

• How do I change my Page name?

Report That Your Facebook Personal Account or Fan Page was Disabled
Facebook disables both personal Profiles and Pages for violating their Terms of Use. They can often be rather heavy-handed though! Use one of these forms as appropriate to submit a report:

• Your Personal Account was Disabled
• Your Facebook (fan) Page Disappeared

Report Issue with Confirming or Identifying Your Personal Account

• Get Help with the Account Recovery Process
• Impostor Account Data Request
• Report an Issue with Confirming Your Facebook Account
• Report an Issue with Verifying Your Account
• Report an Issue with Identifying Your Account
• Report an Issue with Phone Number already taken

Restore Content After Your Account Is Reactivated

• If, once your account is reactivated, your groups, events, notes or other content is missing, see Group Content Lost

• If the FIX button doesn’t bring back all content, use this form for lost content: Report Content Lost During Reactivation

• If Fan Pages that you are an Admin for have disappeared, use this form: Report Pages that Disappeared

Claim/Find Your Official Fan Page

• If you can’t find your fan Page in Search results, use this form: Page not Displaying in Search
  
• If you get a “Page Unavailable” error message, see this Help section then use this form: Report a Page Unavailable Error
  

Get Help With Facebook Groups & Events

• If you are unable to reclaim admin rights of a “closed” or “secret” group (because you left), visit I’ve lost access to a Group or Page I admin
• Unable to Post to a Group
• Can’t find Group in Search
• Unable to Add Someone To a Group
• Unable to Delete a Group
• Report an Issue with Message or Invitation Delivery
• Report an unavailable Group or Event
• How to delete/close a Group

NOTE: Once your group reaches 250 members, the option to message them will be removed. This measure is in place for technical reasons and to prevent spam. It is currently not possible to convert Groups into Pages.
Report Problems with Uploading Photos and Videos

• If you’re unable to select photos to upload
• Report an Issue with the Flash Uploader
• Photo uploader Issues
• Report an Issue with Disappearing Videos
• Video Uploading Issues

Reclaim Your Trademarked Username

• Questions about Usernames

Report Copyright and Intellectual Property Infringement

• Reporting a Violation or Infringement of Your Rights

See also this Help Center page: How to Report Claims of Intellectual Property Infringement page

• Report Copyright Infringement
• Report Trademark Violation
• Notice of Infringement by an App

Get Help With Facebook Mobile

• Report a Login Issue
• Confirmation Code SMS (Text message) Issues
• Report an Issue with Verifying your Account
• Report an issue with Facebook Mobile, e.g. if you’re unable to upload photos or videos

Get Help With Facebook Ads, Ad Credits / Report A Facebook Ad

• If you have a general question about Facebook Ads, contact the Facebook Ads Team here: Ready to Start Advertising?

• Submit Your Facebook Ads Success Story! If you’d be interested in having Facebook develop a Facebook Ads case study about your experience, write a description within 500 words as to how Facebook Ads helped you. You’ll receive a $50 Facebook Ads coupon if Facebook use your success story! Share Your Business Success Story!

• If you’ve had trouble redeeming a Facebook ad credit on your account: Ads Billing Inquiry
• Report an ad next to a profile, group, photo or other page within the site
• Report an ad you saw when you were using a Facebook application
  

Get Help With Facebook Payments

• If the payments functionality has been temporarily disabled on your account, use this form: Disabled Payments.

Report Bugs and Error Messages
Include a screenshot whenever possible. There’s a browse/upload file for the image on certain forms where appropriate.

• Login/Password: Report a Login Issue
• Report A Bug on a Facebook (fan) Page: Report an Issue with Facebook Pages
• Friends: Report an Issue with Friend Requests
• Search: Report an Issue with Search
• Mobile: Report an Issue with Facebook on Mobile
• Photos: Report an Issue with Photos
• Problems Sending or Receiving Gifts: Contact Facebook Gifts Support
• Video: Report an Issue with Videos
• Groups: Report an Issue with Groups
• Events: Report an Issue with Events
• Notes: Report an Issue with Notes
• Pages: Report an Issue with Facebook Pages
• Confirmation Facebook Account Error: Report an Issue with Confirming Your Facebook Account
• Site Maintenance Error: Facebook Will be Back Soon Error
• Database Down Error: Facebook Will be Back Soon Error
• Oops Error Message: Report an Issue with Messages
• My Contact File or Address Book Won’t Import to Facebook: Report an Issue Importing Your Address Book
• Remove Imported Contacts: Remove All Imported Contacts
• I Tried to Use the Friend Finder: I’m Being Told I Entered the Wrong Password When Importing Contacts
• Inbox Messages: Report an Issue with Messages
• Inbox Not Loading: Report an Issue with Messages
• New Messages Aren’t Showing in Inbox: Report New Messages Aren’t Showing in Inbox
• Can’t scroll through my messages: Report Scrolling Problems
• Home Page (other issues): Report Something is Not Working on My Homepage
• Group or Event Request that won’t go away on your Home Page (after clearing cache/cookies): Report an Issue with Persistant Requests
• Comment Disappears: Report Comment Disappears
• Older Wall Posts Do Not Display: Report Older Wall Posts Aren’t Showing Up
• Posts Not Appearing In News Feed: Report Posts Not Appearing in News Feed
• Wall Posts Disappearing: Report an Issue with Timeline
• Wall Is Not Visible to Friends: Report an Issue with Timeline
• Not Receiving Site Notifications: Report an Issue with Notifications
• I’m Not Receiving Email Notifications: Report an Issue with Email Notifications
• Wall (other issues): Report an Issue with Timeline
• Page Not Found Errors
• Chat Disconnection: Report an Issue with Chat Disconnections
• Chat Bar Not Loading: Report an Issue with Chat Loading
• Online Friends Appear Offline: Chat Appears Turned Off for Friends
• Messenger Chat (other issues): Report an Issue with Chat
• For developers only, see this bug tracking system: Bugs

Report Hacking, Malicious Links, Scams

• My Account Has Been Hacked And I Have Access To My Login Email
• Report a malicious link or website (phishing)
• 419 Scam
• My friend’s account has been hacked
• Report A Business You Purchased From

Report Offenders

• Report a Convicted Sex Offender

• Report Suicidal Content
• Violation of the Facebook Terms: Report a Violation of the Facebook Terms
• Report a Threatening Message

Report Unauthorized Content of Minors

• Report the Profile of an Underage Child (Under 13 Year Old): Report an Underaged Child
• Report the Profile of an Underage Child in South Korea and Spain (Under 14 Year Old – the laws are different in South Korea & Spain): Report an Underage Child in South Korea and Spain
• Report an Unauthorized Photo – Under 13 Year Old Child To advise Facebook of photos of your child that are unauthorized, please use this form: Report a Privacy Rights Violation 
• Report Unauthorized Non-Photo Content – Under 13 Year Old Child: Report a Privacy Rights Violation
• SEE ALSO: Privacy information for Parents 

Report When A Friend/Family Member Dies – Memorialize a Profile

• Report a Deceased Person’s Profile (to have the profile removed or placed in a memorialized state): Memorialization Request
• If your own profile has been inadvertently turned into a memorialized state, use this form: Unable to Access Your Account

Submit Suggestions to Facebook
See the directory of Suggestion forms on Facebook here.

• Your Feedback About Places
• Your Feedback About the Home Page
• Your Feedback About Messages
• Your Feedback About Timeline
• Your Feedback About Graph Search
• Your Feedback About Events
• Your Feedback About Groups
• Your Feedback About Photos
• Your Feedback About Videos
• Your Feedback About Notes

• Your Feedback About Facebook Mobile

• Your Feedback About Pages
• Your Feedback About Privacy Settings
• Your Facebook Ads Suggestion
• Your Feedback About Notifications and Emails
• Your Feedback About Facebook

Delete Your Account

• Use this form to permanently delete your account: Delete my Account

I trust this compilation is helpful to you!
Remember, you can often find solutions to your issues by doing a simple search of Facebook’s Help Center. Use the appropriate forms listed here in the event you cannot find a solution and need to contact Facebook.